Call Center Solution Highlights

At Vox, we take complex business problems and design highly-customized solutions to automate call center workflow, improve agent productivity, and maximize client revenues.

easy to configure

Configuration vs. Customization

  • 1400+ system settings
  • Fast, easy-to-use, 15-minute self-configuration vs. 15-month custom programming
  • Empower the users

Automated and Improved Workflow Procedures

  • Force next call
  • Force disconnect & disposition when caller hangs Up
  • Agent accountability

Blended Intelligent Automated Skills-Based Routing

  • Inbound and outbound voice
  • Inbound and outbound email
  • Internal and external chat