Call Center Solution Highlights
At Vox, we take complex business problems and design highly-customized solutions to automate call center workflow, improve agent productivity, and maximize client revenues.
Configuration vs. Customization
- 1400+ system settings
- Fast, easy-to-use, 15-minute self-configuration vs. 15-month custom programming
- Empower the users
Automated and Improved Workflow Procedures
- Force next call
- Force disconnect & disposition when caller hangs Up
- Agent accountability
Blended Intelligent Automated Skills-Based Routing
- Inbound and outbound voice
- Inbound and outbound email
- Internal and external chat